Generally, conflict is pretty much inevitable when people work together. But what is conflict? Well, conflict is any difference in opinion or some kind of disagreement or argument between two or more parties. However, some conflicts are not long-lasting, but others need some sort of skill to be resolved effectively. That is what brings us to conflict resolution. How best can conflict be managed and resolved?
Conflict Resolution Techniques
Although, it is not necessarily important to resolve the conflict, but also is equally important to ensure that the parties involved in conflict do not unnecessarily end up being in any kind of emotional stress during the resolution process of the conflict. That is one sure tip in any conflict resolution in general.
Conflict resolution is basically the process in which two or more parties work toward to profer a solution to a problem or dispute whether big or small. Generally, conflict resolution is all about solutions. Its techniques all end up in peace in general.
Methods of Conflict Resolution With Examples
We have eight basic methods for conflict resolution. They are;
#1. Unilateral Decision:
This is vague but it works in some cases. Generally, it’s more like a forceful break though. That is, you lay terms down and see who breaks first. For example;
A big supermarket is in a huge fight with another big brand but the brand’s “unilateral decision” is not to supply their products to this particular supermarket again until their demands are met. Although, the major advantage of this method is that it shows strength and resilience. But, it’s not really good for future or sustainable friendships and/ or partnerships.
We all know the common rules of persuasion. Basically, it’s all about conviction, trying to convince the other party involved to give in. Generally it shows the willpower of the person trying to persuade the other. Persuading someone to do something that they may not want to do is undoubtedly a skill. Unless you’ve mastered this skill, you might not be successful. But it’s free so trying won’t hurt.
When it comes to haggling, it’s not as easy as it seems. Because it involves not just persuasion but other skills as well to adequately resolve the conflict. A typical example is the market scenery. When a lot of locals go to the market, the whole process of trying to get a good price for an item is haggling. Although it involves a little negotiation they are not necessarily synonymous terms. The major disadvantage though is that this particular method deals with a neutral point. That is you can fully get what you want but you’d have to compromise and “meet at the middle”.
Basically, it’s all about asking for the opinion of the next party so, at the end of the conversation, you don’t seem too imposing. But, it’s like common ground. Generally, this is a really effective way for conflict resolution. But if it’s 50:50, you might lose or win.
Popularly, adjournment is a primary to resolve conflict at the time. A typical example is in meetings. Where there is usually a postponement when the two parties will have to come back to the original points once again, with, again little resolution. Generally, the major advantage is that it helps people “cool off”. But postponement does not necessarily help because the issue is still there to be handled.
#6. Problem Solving:
A typical way is: ‘I’ve got an idea, how about if we…?’. Basically, problem-solving resolves the most conflicts. Although, it gives a beneficial solution for both parties. But, both parties must crave resolution before it actually works.
#7. Total Surrender:
Basically, it involves the total agreement of both parties. The major advantage though is really limited because not everyone would fully submit and the point of the conflict I’m the first place is defeated.
This is a really simple and effective tool when it comes to conflict resolution. It’s more like, “when you do something for me, then I will do something for you in return”. We see negotiating as trading. Yes, there is a lot more to it. Essentially, therefore, it is about ‘giving to get’. It’s is very advantageous because all the parties involved winning. But the issue is it’s always the master class negotiator that takes the game and the weak negotiator loses.
14 Effective Conflict Resolution Techniques
Generally, the fourteen basic yet effective conflict resolution techniques are;
1. Always use yes, and statements.
2. Do not point fingers.
3. When the person explains themselves, always actively listen.
4. Use more “I” statements.
5. Always maintain a calm tone generally.
Read Also: COMMUNICATION IN RELATIONSHIPS: Importance, How to Deal With & Improve Lack of Communication
6. Show a willingness to compromise or collaborate.
7. Don’t talk behind people’s backs, gossiping kills resolution basically.
8. Don’t take anything personally.
9. Pay close attention to nonverbal communication.
10. When resolving a conflict, always prioritize the “getting a solution” than who’s right or wrong.
11. Know when to apologize and forgive.
12. Focus on the conflict at hand and never the past ones.
13. Use humor, when appropriate.
14. Always remember the importance of the relationship.
BEST CONFLICT RESOLUTION TECHNIQUES
#1. Problem Solving / Collaboration / Confronting:
Conflict Management Skills
#1. Active Listening Skills:
#2. Emotional Intelligence:
Conflict Resolution FAQs
What is the best way to resolve conflicts?
The best and most recommended way would be negotiation and/ or compromise.
What is conflict resolution?
Conflict resolution is all about profering solutions to minor or major disputes or disagreements.